Refund & Return Policy

Refund & Return Policy

Effective Date: July 27, 2026

At CorbyCart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 15 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original tags, accessories, and packaging.
  • Be free from damage caused after delivery.
  • Be accompanied by proof of purchase or your order confirmation.

Items returned without prior approval will not be accepted.

2. Return Shipping Costs

Customers are responsible for the cost of returning eligible items unless the return is due to:

  • A damaged product.
  • A defective item.
  • An incorrect item received.
  • An error made by CorbyCart.

3. How to Start a Return

To request a return, please contact us before sending your package.

Please include:

  • Your order number.
  • The reason for the return.
  • Photos or videos (if the item is damaged or incorrect).

If your request is approved, we will provide instructions on how and where to return the product.

Returns sent without prior authorization may be refused.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged item, a defective product, or the wrong product, please contact us within 48 hours of delivery with clear photographs or videos of the issue.

After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, store credit, or refund.

5. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items cannot be returned. These may include:

  • Personalized or custom-made products.
  • Gift cards.
  • Clearance or final sale items.
  • Perishable goods.
  • Health, beauty, or personal care products that have been opened or used.
  • Hazardous materials or flammable products.

If you are unsure whether your item is eligible for return, please contact us before making a request.

6. Exchanges

If you would like a different size, color, or product, the quickest option is to return the eligible item (if approved) and place a new order separately. Product exchanges are subject to stock availability.

7. European Union Customers

For orders delivered to countries within the European Union, customers may have the legal right to cancel or return their order within 14 days of delivery in accordance with applicable consumer protection laws. Returned products must remain unused, in their original packaging, and accompanied by proof of purchase.

8. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund. If your refund is approved, it will be issued to your original payment method.

Most refunds are processed within 10 business days, although your bank or payment provider may require additional processing time. If you have not received your refund within 15 business days after approval, please contact us.

9. Late or Missing Refunds

If your refund has not appeared after the expected processing period:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your payment provider.

If the issue continues, please email us at: cartcorby@gmail.com

10. Contact Us

If you have any questions regarding returns or refunds, our support team will be happy to assist you.